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Removing emails
Occasionally it’s required to remove some emails from the archive due to compliance or other reasons.
Enable message removal from the UI
Set the following in config-site.php
$config['ENABLE_DELETE'] = 1;Remove a message
When the feature is enabled, auditor users are allowed to mark emails for removal. When an auditor selects a message for removal, he clicks on the delete icon in the middle bar of the screen to artificially set its retention value to the past. He also needs to specify a reason for the removal which will be stored in the mysql database for later reference for the action.
When using RT index, the UI deletes the message from the search index, so the message doesn't appear on the UI. Then when the daily purge utility runs, it will remove the email physically from the archive.